Observations from Gartner’s Infrastructure, Operations and Cloud Strategies Summit
GTSG listens closely to Gartner. Why? Each Gartner analyst has perhaps 1,000 interactions with end-user organizations per year. These interactions are then synthesized, with best practices (and emerging best practices) crystallized into research which represents the best thinking of a broad range of analysts over the full range of industry segments.
At GTSG, we regularly engage with dozens of these analysts. We benefit from their unparalleled insight; our clients benefit from both the broad market scan and the security that comes from knowing that GTSG’s methods are consistent with Gartner practices and solution paths.
It’s still 2020, so the Infrastructure, Operations and Cloud Strategies Summit was virtual. GTSG has worked this event since 2014, each time in Las Vegas. While we all miss the face to face interaction, the event was executed with typical Gartner excellence.
Over 125 sessions were available, and early next month, we will publish a summary document.
For today, let us offer what we heard from the Top Trends Impacting Infrastructure and Operations.
Analyst Jeffrey Hewitt opened with a Strategic Planning Assumption: by the end of 2023, more than 90% of I&O will have most of their staff working remotely. Not surprisingly, the percentage of all employees working remotely at least some of the time exploded from 30% to 76% during the pandemic. Post pandemic, this percentage is expected to level at 48%, a nearly 60% increase from the outset of 2020.
The top trends were six this year, and certainly informed by the “work from anywhere” future:
- Anywhere Operations
- Optimal Infrastructure
- Operational Continuity
- Core Modernization
- Distributed Cloud
- Critical Skills vs. Critical Roles
Anywhere Operations: planning must acknowledge impacts on staff and support, the end customer, and the network. Edge and cloud deployments are increasingly considerations. The inevitable challenges to traditional thinking and culture will be rewarded with more flexible and resilient organizations, and with broader talent choices.
GTSG believes that our long history with latency analysis will be of particular value in workload placement engagements.
Optimal Infrastructure: we need to think of I&O – as “integration and operations.” Programmable infrastructure and platform ops were emphasized going forward.