Situation: in early November 2017, a financial services firm was “instructed” by its outsourcing provider that its CPU was out of capacity, and they needed to approve an engine upgrade by November 30.
Impact: a significant unplanned capital outlay, unknown to the firm’s financial organization until well after budgets for 2018 were locked.
The client declined to upgrade the engine and hired GTSG.
We performed a healthcheck. While the operations were generally well managed by the outsourcer, our performance, workload and capacity management specialists found adequate headroom to avoid the upgrade. This conclusion was accepted by the outsourcer; there have been no service impacts.
Through May 2020, 30 months after the “need” was identified, the expenditure for the upgrade has not been required.
Payback on the engagement is conservatively 5:1.
Client Success: Performance
Situation: as a result of financial pressures, a utilities provider ran a backlevel environment without a structured performance and workload management program for several years.
Impact: performance and availability issues, not leveraging function and efficiency native to the most current software platform
We performed a healthcheck, which identified
Out of support hardware and software – “table stakes” to run an IBM-supported environment
Over a dozen opportunities to improve efficiency through configuration changes, and further efficiencies available from a modernized platform
Roadmap to move from downlevel to modernized
Even —perhaps especially— in an outsourced environment, it is essential to actively manage the modernization of the platform.