Supplement Your In-House Mainframe Expertise
The client provides a variety of insurance products and line of coverage, consisting of multiple agencies in several states.
Our involvement started in September 2013 and continues today. GTSG provides a Mainframe Specialist to assist in a staff augmentation model. Our resource provides a variety of services including software upgrades, tuning, DR testing support, maintenance, and serves as a trusted advisor to the in-house staff.
- z/OS and ISV support for:
- z/OS and tightly integrated IBM products
- z/OS ISV products
- Computer Associates ISV Support
- Disaster Recovery Planning and Testing
- 24 x 7 on-call support for all technology groups where we were involved
Our client, the Mainframe Technical Support manager, has labeled our single resource a “Systems Programmer IV” – a level higher than that of any of his other staff.
We continue to solution a longer-term model as this client moves to streamline legacy staff support.